Privacy Policy | Monarolivestock

Monaro Livestock & Property Pty Ltd
ABN: 78 919 306916
Effective Date: Jan 2026

1. Introduction

Monaro Livestock & Property is a stock and station agency operating in New South Wales. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store personal information in the course of providing our stock and station agency services, including auctions, online listings, and digital systems.

2. What personal information we collect

We may collect and hold personal information including, but not limited to:

Full name, postal address, email address, and phone number
Identification details (such as driver’s licence details where legally required)
Property, livestock, and transaction details
Buyer and bidder registration details
Financial information (such as bank account details for payments or settlements)
Business or company information
Photographs, video, or marketing material relating to property or livestock
Communications between you and us
Any other information necessary to provide stock and station agency services

3. How we collect personal information

We collect personal information in a number of ways, including:

Directly from you (in person, by phone, email, website forms, or social media)
Through agency agreements, listing authorities, contracts, or bidder registrations
When you register to bid at an auction (online or in person)
Through online enquiry forms or property and livestock listing platforms
Via third parties such as solicitors, valuers, livestock agents, transporters, or government registers
From publicly available sources where lawful

4. Auctions

If you participate in an auction conducted or managed by us, we may collect personal information including:

Bidder registration details
Identification required to register as a bidder
Auction bidding history and outcomes

This information is collected to:

Conduct auctions fairly and lawfully
Confirm bidder identity
Comply with legal and regulatory requirements
Finalise sales and settlements

Auction activity may be recorded for compliance, security, or dispute resolution purposes.

5. Online listings and marketing

We may advertise property and livestock through:

Our website
Third-party online listing platforms
Social media platforms
Print and digital marketing materials

These listings may include:

Property or livestock descriptions
Photographs, videos, or drone footage
Auction or inspection details

We take reasonable steps to ensure personal information is not disclosed unnecessarily in marketing material. By engaging our services, you consent to the use of marketing material relevant to the sale or lease unless otherwise agreed in writing.

6. Customer Relationship Management (CRM) systems

We use electronic Customer Relationship Management (CRM) systems and other digital tools to manage client relationships and business operations.

Personal information stored in these systems may be used to:

Manage listings, inspections, auctions, and sales
Communicate with clients, buyers, sellers, and service providers
Maintain business records
Send marketing communications (where permitted)

Our CRM and data storage providers may store data securely within Australia or overseas. We take reasonable steps to ensure service providers comply with privacy and data security obligations.

7. Why we collect, use, and disclose personal information

We collect, use, and disclose personal information for purposes including:

Providing stock and station agency services
Buying, selling, leasing, or auctioning property and livestock
Managing transactions, inspections, auctions, and private treaty sales
Processing payments and settlements
Meeting legal, regulatory, and compliance obligations
Communicating with clients and stakeholders
Marketing our services (with opt-out options available)

8. Disclosure of personal information

We may disclose personal information to:

Buyers, sellers, landlords, tenants, and bidders involved in a transaction
Solicitors, accountants, valuers, and professional advisers
Auctioneers, livestock transporters, and service providers
Online advertising and listing platforms
IT, CRM, and data storage providers
Government authorities or regulators where required by law

We do not sell personal information to third parties.

9. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in hard copy and is retained only for as long as required for business, legal, or regulatory purposes.

10. Access and correction

You may request access to personal information we hold about you and request correction if the information is inaccurate, out of date, incomplete, or misleading.

Requests can be made using the contact details below. Identity verification may be required.

11. Marketing communications

We may send marketing communications relevant to our services. You may opt out at any time by:

Using the unsubscribe option in electronic communications, or
Contacting us directly

12. Complaints

If you believe we have breached your privacy, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Contact details

Privacy Officer

Vanessa Dixon
Monaro Livestock & Property Pty Ltd
PO Box 271, Cooma NSW 2630
0405 355 682
info@monarolivestock.com.au

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be available on our website or upon request.